Support

Please read through these common questions. If you still need assistance we’re here to help.

 

Commonly asked questions


Q?

I have a pharmacy benefit card through my current health insurance carrier, does this program replace it?

A.

No, continue using your current card for the drugs that it covers; however, most programs are limiting the drugs that are covered, so in those cases, by all means use the prescription savings card.

Q?

Is the card an insurance product?

A.

No, the card is not an insurance product and does not replace insurance, but can be used as a supplement to pharmacy benefits.

Q?

How do I use the prescription savings card?

A.

Present your card every time you fill a prescription and watch the savings add up. Or, use our Pharmacy Locator and Prescription Price tools below to look up your estimated drug costs.

Q?

Do I have to activate the card before I use it?

A.

Once you print or receive your card then it is ready to use. No activation or registration is required.

Q?

Can multiple members of my family use my card?

A.

Yes, you are welcome to share your prescription savings card.

Q?

How much can I expect to save using this card?

A.

The level of savings varies depending on whether you are purchasing brand name or generic drugs and which brand name or generic medications you are buying. The average savings range between 15- 75% off retail prices.

Q?

Are there limits on usage or an expiration date?

A.

No. You and your family may use the card as often as you like and there is no expiration date.

Q?

What if my pharmacy is having difficulty using the card or refuses to accept it?

A.

Have the pharmacist call the pharmacy help desk at (877) 823-1273.


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Still need assistance? Send a message directly to our patient help desk.

Contact Us

LowerMyRx
3000 Atrium Way
Suite 200-#226
Mt Laurel, NJ 08054
Phone: (877) 202-1910
Pharmacist help desk: (877) 823-1273